Boon coaching results
Boon measures coaching with surveys before and after each program, coach-observed behavior change, and usage data from its reporting portal. Participants in six-month Grow programs improved their targeted leadership competencies by +23% on average. Coached employees attend 89% of their non-cancelled sessions, and rate Boon coaching at an NPS of +87. Results from individual customers are below.
- Average competency growth across six-month Grow programs
- +23%
- Average competency growth across six-month Grow programs
- Session attendance, share of non-cancelled sessions attended
- 89%
- Session attendance, share of non-cancelled sessions attended
- NPS from coached employees
- +87
- NPS from coached employees
- G2 rating across 37 reviews
- 4.8
- G2 rating across 37 reviews
How much do Grow participants improve?
In Grow, each participant is assessed on three to five competencies their employer chooses, before the program and again at the end. These are the average scores for Grow cohorts, Q4 2025 to Q1 2026. The four changes average +23%.
| Competency | Before | After | Change |
|---|---|---|---|
| Emotional resilience | 2.9 | 3.7 | +28% |
| Manager decision clarity | 2.8 | 3.5 | +25% |
| Psychological safety | 3.2 | 3.9 | +22% |
| Conflict navigation | 2.5 | 2.9 | +17% |
What results have Boon customers published?
Heartland Veterinary Partners
Grow · Veterinary Healthcare- 100% Participant RetentionEvery program participant stayed through the full engagement
- 97% Session SatisfactionAverage rating across all coaching sessions
- 43% Work-Life BalanceImprovement in employees' ability to balance personal and professional demands
- 23% Workplace SatisfactionIncrease in overall workplace satisfaction scores
M3 Insurance
Scale · Insurance- 17% Productivity IncreaseSelf-reported improvement after participating in Boon coaching
- 22% Stress ManagementIncrease in the ability to manage stress effectively
- 15% Work-Life BalanceImprovement in balancing personal and professional demands
- 97% Session SatisfactionAverage CSAT score across all feedback surveys
Teaching Lab
Scale · Education / Nonprofit- 96% Session SatisfactionAverage rating across all coaching sessions
- 19% Productivity IncreaseSelf-reported improvement in work output
- 30% Work-Life BalanceImprovement in balancing personal and professional demands
- 80% Employee Sign-UpOf eligible employees enrolled in the first year
Brandlive
Scale · Technology / Live Streaming- 65% Employee UtilizationCompany-wide adoption of Boon coaching services
- 20% Productivity IncreaseAverage improvement in overall productivity metrics
- 80% Resilience ImprovementOf users improved their resilience over time
- 95% Employee SatisfactionSatisfaction rate across all coaching engagements
Energage
Scale · B2B Software / HR Tech- 98% Employee SatisfactionSatisfaction rate with Boon coaching services
- 92% Coaching RetentionRetention rate of ongoing coaching relationships
- 35% Productivity IncreaseSelf-reported increase in employee productivity
- 37% Workplace SatisfactionImprovement in overall workplace satisfaction scores
Healthcare organization, 500+ employees
Scale · Healthcare- 85% Resilience ImprovementOf Boon users increased their resilience over coaching sessions
- 86% Work SatisfactionOf Boon users reported increased work satisfaction
- 50% Turnover ReductionRelative decrease in employee turnover during program
- $3 ROI Per DollarReturn for every dollar invested in Boon coaching services
Piper Companies
Scale · Staffing & Recruiting- 15% Resilience IncreaseOverall resilience score improvement measured over 6 sessions
- 91% Coaching RetentionRetention rate of ongoing coaching relationships
- 6x EAP UtilizationAverage utilization rate compared to traditional EAPs
- 20% First-Week AdoptionOf employees scheduled their first session within the first week
How does Boon measure coaching outcomes?
Participants take a survey before coaching starts and again after it. Grow adds competency assessments and coach-observed behavior change. Usage, satisfaction, and coaching themes come from the reporting portal that every customer gets, which never shows what is said in a session.
Boon does not calculate a dollar ROI in the portal, because a credible figure needs your own business data. See coaching reporting in the Boon portal, Boon's methodology, and how to measure coaching ROI.
Frequently asked questions
Does Boon coaching work?
Across six-month Grow programs, participants improved their targeted leadership competencies by +23% on average, measured with assessments before and after the program. Coached employees attend 89% of their non-cancelled sessions and rate Boon at an NPS of +87.
How does Boon measure coaching outcomes?
Participants take a survey before coaching starts and again after it. Grow programs add competency assessments on three to five competencies the employer chooses, plus coach-observed behavior change. Usage, satisfaction, and themes come from the reporting portal, which never shows session content.
Does Boon calculate a dollar ROI for coaching?
Not in the portal. A credible dollar figure needs your own retention, promotion, or performance data, so Boon reports participation and measured change at the program level for you to combine with those numbers. One published healthcare case study reports a return of $3 for every dollar invested.
Can I see results from companies like mine?
Yes. Case studies cover insurance, education, technology, HR software, veterinary care, healthcare, and staffing, with the measured results for each.
Plan how you will measure your program
We will walk through the measures that fit your goals.