Replacing the EAP with something people actually use
Boon helped Piper employees prioritize their mental well-being with a simple, modern, and easy-to-use program.
Morale was slipping across four cities
When COVID-19 lockdowns hit in early 2020, Piper Companies watched employee morale decline in real time across their four offices in Washington D.C., Philadelphia, Baltimore, and Raleigh. As a staffing and recruiting firm, their people were their product, and the emotional toll of the pandemic was threatening both performance and retention. Leadership tried virtual events, fitness apps, and flexible scheduling, but nothing was moving the needle.
The core issue was that existing wellness resources felt impersonal and underutilized. Traditional EAPs had single-digit engagement rates, and employees were not comfortable seeking help through channels that felt clinical or stigmatized. Piper needed a mental health solution that felt modern, accessible, and genuinely useful, something their workforce would actually adopt without being pushed.
A modern alternative to the traditional EAP
Piper partnered with Boon to deploy a coaching program across all four locations, using direct leadership communication and a Welcome Survey to drive enrollment. The emphasis was on making the program feel approachable, not clinical.
Program Design
Measurement & Reporting
“We had tried everything from fitness apps to virtual happy hours. None of it addressed the real issue. Boon gave our people a private, professional space to work through what they were dealing with, and they actually showed up for it.”
Six times the engagement of a traditional EAP
Within 12 months, Piper achieved utilization rates that dwarfed traditional employee assistance programs, with measurable improvements in resilience and strong coaching relationship retention across all four offices.
Engagement Breakthrough
Boon achieved 6x the utilization rate of traditional EAPs, with 20% of employees scheduling their first session within the first week of launch. The program proved that employees will seek help when the format feels accessible and private.
Sustained Resilience
A 15% increase in overall resilience scores over 6 sessions, combined with a 91% coaching relationship retention rate, demonstrated that employees were not just trying coaching, they were staying with it and seeing real results.
“Hearing the feedback that Boon sessions made a huge impact on well-being reaffirmed everything. When your people tell you a benefit changed their lives, you know you made the right call.”
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Built for how people actually grow.
Boon is leadership infrastructure designed around human behavior, not tools or programs. So growth holds up as organizations scale.
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