All Case Studies
Boon Scale

Building joyful growth for managers and their teams

Boon provided a solution that bridged personal and professional development, especially for managers, to create a culture of learning and joyful growth.

Industry
Education / Nonprofit
Company Size
120 employees
Program Duration
12 months
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Fostering Employee Well-being and Professional Growth with Boon Coaching
Fostering Employee Well-being and Professional Growth with Boon Coaching logo
The Challenge

Managers were drowning

Teaching Lab grew from 30 to 120 employees in 18 months. Their "Head, Heart, Habits, and Equity" model demanded deep facilitation skills, but the managers leading that work were overwhelmed. Most were first-time managers, promoted for subject-matter expertise rather than leadership experience.

The fully remote workforce meant managers were navigating isolation, burnout, and boundary-setting without the informal support that comes from sharing an office. Traditional executive coaching was too expensive to offer broadly, and one-size-fits-all training missed the mark for a team with such specialized needs.

28%
Manager turnover rate
11 mo
Average manager tenure
72%
Reported high stress levels
Boon's Approach

On-demand coaching that actually scales

Teaching Lab launched Boon Scale with a focus on manager well-being and practical skill-building. Managers could book sessions whenever they needed support, with no waiting for cohort starts.

Program Design

Matched managers with nonprofit-experienced coaches
Focused on difficult conversations, delegation, and stress management
Sessions available within 48 hours of booking
Slack integration for seamless scheduling

Measurement & Reporting

Pre/post well-being assessments for each participant
Session satisfaction surveys after every coaching session
Competency growth tracking across key leadership dimensions
Aggregate dashboards for HR with full individual privacy

We needed something that could meet managers where they were, not force them into a rigid schedule. The flexibility meant people got help when they actually needed it, not three weeks later when the crisis had passed.

Sabrina TellezDirector of Workforce Education & Performance Development, Teaching Lab
The Results

Measurable impact in 12 months

After one year with Boon Scale, Teaching Lab saw dramatic improvements in manager retention, well-being, and leadership capability.

96%
Session Satisfaction
Average rating across all coaching sessions
19%
Productivity Increase
Self-reported improvement in work output
30%
Work-Life Balance
Improvement in balancing personal and professional demands
80%
Employee Sign-Up
Of eligible employees enrolled in the first year

Well-being Improvement

Pre/post assessments showed a 41% reduction in reported stress levels and a 38% increase in manager confidence navigating team challenges.

Most requested topics
Difficult conversations, Delegation, Work-life boundaries

Organizational Impact

HR could demonstrate ROI with aggregate data on participation, competency growth, and retention, without compromising individual confidentiality. The results were compelling enough that Teaching Lab has since expanded their Boon partnership to include Exec and Together.

Executive feedback
"Finally, data that shows development is working."

The platform gives us visibility without surveillance. I can show our exec team that coaching is working, with participation rates, satisfaction scores, and competency growth, without ever compromising individual privacy. That balance is everything.

Sabrina TellezDirector of Workforce Education & Performance Development, Teaching Lab

Built for how people actually grow.

Boon is leadership infrastructure designed around human behavior, not tools or programs. So growth holds up as organizations scale.

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