Watch on YouTube for the transcript.
Hebba Youssef
Chief People Officer
I Hate It Here
Kailey Cartwright
Global Lead, Learning & Development
SurveyMonkey
Alex Simmons
Founder & CEO
Boon
AI is reshaping L&D faster than most teams can adapt. This session brought together HR leaders from I Hate It Here, SurveyMonkey, and Boon to discuss why AI-first strategies fail without culture, how L&D is evolving into reskilling engines, and what the future holds for coaching and career development.
AI isn't the strategy—mindset is
Adoption means nothing without cultural readiness.
L&D must evolve into Reskilling & Development
Replace rigid programs with agile, skills-first learning.
The manager role is being unbundled
Most can't coach 10+ directs—expect tech and third parties to fill the gap.
Career paths are going nonlinear
Skills > titles. Growth will be dynamic and AI-augmented.
Culture beats tooling
Power hours and Slack threads outperformed formal training in driving adoption.
In this session, we explored:
Leadership development is changing fast. We're helping teams rethink how they build adaptability, skills, and culture at scale.